| Home > Supports > RMA Supports |
| |
| RMA Supports |
 |
Request
RMA Account - If you do
not already have a BCM RMA account |
|
Request
RMA - If you have an existing RMA account
with BCM |
|
Check
RMA Status - If you would like to check the status
of your RMA |
|
Forgot your RMA number? Use
the serial number to find out! |
| |
|
| |
| |
| Motherboard repair or replacement (RMA) |
| |
| If the problem persists
after all attempts of component replacement, then the
motherboard may require repair or replacement. The motherboard
can be repaired or replaced if it is within the warranty
period of your reseller and/or with BCM Advanced Research.
Check your reseller for its warranty and exchange policies.
Please note that BCM Advanced Research can not be held
responsible for a warranty period set by the reseller
when it EXCEEDS the warranty guild lines set by BCM
Advanced Research (one year from the date of manufacture).
If your reseller is out of business or no longer support
the motherboard, BCM Advanced Research will accept a
direct RMA with the Original Purchase Invoice.
Please also note that if the reseller is still
in business, BCM Advanced Research will not accept direct
RMA request associated with the active reseller. To
determine the day code of your motherboard, look for
the label that matches to the following 15 alphanumeric
barcode format: |
| |
Please determine the
age of the board based on the criteria below.
The numeric barcode is defined as follows:
First 5 digits = Part Number,
6th and 7th digits = Year (98 = 1998),
8th and 9th digits = Week (45 = 45th week of that year),
10th = Internal Control Code,
11th - 15th digits = Serial
Number. |
| |
| |
| For
direct RMA request to BCM, please read the following
instructions carefully and then contact RMA_REQUEST@BCMCOM.COM.
BCM will process the RMA when all of the following
conditions are met: |
| |
|
Product is within 1
year of the date of original manufacture |
|
Resellers is now out of business
or no longer supporting the product |
|
No physical damage or intentional
misuse of product. |
|
The product is NOT designed for
OEM (Hewlett Packard, AST, Packard Bell, NEC, SONY,
Micron Toshiba, Samsung, Wang, Diamond, Geteway,
Dell, IBM, Compaq, ComUSA, Computer City, GRiD,
SCI, Digital, Texas Instruments, Selection, and
any other computer makers) |
| |
| |
| A
unique RMA number will be assigned when all of the
following information is received in the request: |
| |
|
BCM motherboard barcodes |
|
Motherboard name or type |
|
Motherboard quantity |
|
Problem description |
|
Your name, mailing address, phone
number and e-mail address |
|
The Original Invoice with name and location of purchase |
| |
| |
| The
RMA will process once all of the following items
are received: |
|
The BCM motherboard(s) |
|
Copy of the RMA invoice (an invoice
will be ready after a RMA number has been assigned) |
|
Return address and contact information
(including name & phone number) |
|
Description of failure on each
motherboard (The description MUST be clearly written) |
| |
| |
| We developed these guild
lines to expedite the process of RMA, so to ensure our
product will function properly for you as quickly as possible.
Thank you for your time and cooperation. |
